Panasonic Telephony

Panasonic Telephony

PBX vs PABX

PBX stands for Private Branch Exchange, and PABX stands for Private Automatic Branch Exchange. The word ‘Automatic’ gives a hint as to how the two differ from each other. Basically, a PABX is a type of PBX that is simply automated.

In it’s earliest days, a PBX was a room in which switchboard operators could connect calls from one caller, to another, by manually plugging wires to complete a call circuit. As technology evolved, new improvements were added – one of these being the beginning of electronic switching. Hello automation! The introduction of this meant that a newer term for PBX was needed, and so it evolved from PBX to PABX. We have come a long way from operators in a room, and today all PBX’s are automated, which means there’s really not much need to differentiate between a PBX or a PABX.

Because of this, the terms PABX and PBX are used interchangeably as they basically point to the same system.

The technology didn’t stop there, though, and PBX’s are now so feature rich that standard offerings on them now include the likes of call conferencing, call waiting and so much more.

Types of PBX Systems

Traditional PBX Phone System  

A traditional PBX phone system technology is landline-based and uses a physical PBX hardware box. Phone lines are connected to the box, allowing calls to be distributed to each desk in the office via a voice menu. The setup cost for this kind of PBX is high. In additional to the cost of the hardware, you have to keep or install traditional phone lines within and outside of your office. This is a popular choice for businesses with older wiring, unsecured phone lines, or unreliable internet connection. 

Traditional PBXs would have their own proprietary phones, such that there would be a way to re-use these phones with a different system. This means that we either have system-lock-in (we are bound to the same system because changing system means also changing phones, which makes it prohibitively expensive to break away) or vendor-lock-in (we are bound to the same vendor because the phones are only usable with systems from the same vendor, sometimes only within a particular range of systems).

Time and technology, however, have changed the consumer telephony landscape, with the flag-bearer being the Open-Standards-based IP PBX. The point of the “IP” in this new era is that the phone calls are delivered using the Internet Protocol as the underlying transport technology.

PBX phone systems are available as hosted or virtual solutions and as on-premise solutions to be run on your own hardware and with the evolution of consumer telephony came the variations of the PBX, such as:

Digital PBX System

A digital PBX can deploy a traditional analog PBX system, as well as IP phones. This system can be upgraded by integrating with VoIP systems and by adding background music for customers on hold. Compared to the old analog telephone lines and wired, digital PBX systems deliver better sound quality.

These systems offer standard functions like extensions and transfers. They offer also other options for the user configuration like digital answering assistants, voicemail and the call-forwarding feature. This is a popular choice for businesses with older wiring, unsecured phone lines, or unreliable internet connection.

On-site IP PBX System

Also known as Voice IP (VoIP) PBX system takes full advantage of existing internet connections that are readily available. With the explosion of VoIP phone service and unified communications, the IP platform was until recently regarded as the most commonly seen type of PBX system. On-site IP phone systems utilise your business’s internal networks. By using the internet, on-site IP PBX systems can deliver call stability, a better sound quality, and more advanced applications of a PBX system. Some of these features include interfacing with other elements of your business’s unified communications, like voicemail to email, mobility integration, and video calling.

For an on-site VoIP PBX system to reach its full potential, you will likely need to use SIP Trunks. This provides additional very important features such as disaster recovery, call accounting, advanced call routing and can even save up to 70% on your calling services compare to a digital PBX system.

Hybrid PBX System

A hybrid phone system uses both digital PBX and VoIP technology to create a blended system one that uses a digital phone system in-house and VoIP solutions to connect to the external phone numbers. Great way to get the best of both worlds.

This type of PBX can be easier to administrate because it’s housed on-site and gives the ability to connect to remote offices or additional employees to the phone system. Most Hybrid PBX systems support SIP trunk and have excellent voice quality. With this kind of phone system, the transition will be better suited to a comprehensive VoIP system in the future.

This option is perfectly suited for your business if you don’t want to or can’t rely on the internet for your phone service, your staff is primarily stationary. This is an option if you prefer your phone system be on the site, you require secure lines, your facility has dated wiring and you want to try out or use some VoIP technology, with the option for full integration in the future.

Cloud-based PBX System

A cloud-based PBX system, also known as a hosted PBX, provides all PBX system features, applications, and calling services in the cloud. With the cloud-based phone system, the applications, features, and phone service are billed monthly under a single invoice. The “hosts” of your telecom service will provide ongoing software updates, PBX maintenance, and warranties. So, all of these are no longer your concern.

This is the most cost-effective option, the easier to manage, flexible, scalable that comes with all the advanced calling features, including advanced disaster recovery, multi-office networking, and budget-friendly pricing. With this service, you no longer have to worry about providing maintenance repairs to the back-end equipment. All of this will come in the responsibility of the phone system hosting company.

Panasonic Telephony Solutions

As one of the world’s biggest manufacturers of consumer electronic goods, Panasonic may be better known for its televisions than its telephones. However, the Japanese multinational giant is nothing if not diverse in its product range, and business communication hardware is just one of their many solutions. 

Every business has different communication needs: connecting with their customers in different ways, in different places and using a range of devices. That’s why today’s mobile and fragmented workforce needs a communication solution capable of meeting the demands and expectations of their clients whenever they arise.

The Panasonic KX-NSX helps companies provide a great overall customer experience by delivering the next generation communication system that meets today’s flexible workforce and increased customer demands. So whether you have employees that work in various locations around the office, are adding new employees, setting up a new office, starting a help desk or setting up employees to work from home – the KX-NSX can easily adapt to your needs.

The KX-NSX2000 is one of a range of on-premises IP-PBX servers produced by the company. Launched in 2016 alongside its sister KX-NSX1000 model, the NSX2000 is the enterprise offering in the Panasonic range, with more extensions available and more trunking options than any other product in the Panasonic stable.

You can get Panasonic among other PABX, Networking & Security Solutions at Hubtech Limited. Check out our website hubtech.co.ke or Contact us on 0703245951 or sales@hubtech.co.ke. We are located at Old Mutual Building 2nd Floor RM 205 Nairobi

Leave a Reply