Introduction
Affordable Hotel Telephone Systems allow Kenyan hotels to stay within budget while making operations more efficient. The front desk is constantly busy answering calls from guests, from room service, and calls to coordinate staff. An outdated or under performing telephone system is a major constraint. Therefore, hotels across Kenya are making the switch to more modern systems that are budget conscious.
Why Hotels Have Trouble Without A Strong Phone System
Old phone lines cause many more headaches for hotel managers than they realize. Guests experience dropped calls and endlessly ringing extensions while the staff are forced to run between departments because the lines don’t connect. All of this leads to low satisfaction for the guests and staff because the hotel seems to be operating in disarray.
Why Hotels Have Trouble Without A Strong Phone System
Old phone lines cause many more headaches for hotel managers than they realize. Guests experience dropped calls and endlessly ringing extensions while the staff are forced to run between departments because the lines don’t connect. All of this leads to low satisfaction for the guests and staff because the hotel seems to be operating in disarray.
How Do Hotel Phone Systems Differ From Standard Office Phone Systems?
Guests don’t have the luxury of dialing a standard phone line to connect to a staff member. Hotel phone systems have to allow for a system where guests can connect directly to departments like room service or housekeeping. Staff also need internal extensions that connect departments instantly. Hotel systems are also built for many different phone units, quick transfers, and constant use.
Affordable Hotel Telephone Systems for
Hotel Telephone SystemsSmall and Budget Hotels
Not all hotels have huge budgets for phone systems and communications, and because of this some phone system providers have tailored their services to have the types of systems that smaller hotels need. These systems have the basic functions that hotels need like voicemail and dialing, and skip all the expensive additional features because they are geared for smaller hotels.
What To Look For In Phone Systems:
There are important features to hotel phone systems. One is that staff can transfer calls in case they can’t speak to the guest. Another is that the staff can have a voicemail is because they sometimes take calls that are not for them. The staff can also save time with the wake-up calls by scheduling them instead of standing at their station and reminding guests to call. It’s also a plus to have a system that helps staff when they are on a call by displaying the name of the guest calling before they pick up the call.
Simplifying Front Desk Operations with Affordable Hotel Telephone Systems
Front desk personnel manage high call volume during peak check-in/check-out times. Easy to use phone systems alleviate the burden by directing calls to the right department. Staff spend less time answering and transferring calls and more time interacting with and assisting guests. It is common to see a positive impact on the guest experience with very little effort.
Integrating Phones With Other Hotel Systems
Modern hotel phone systems integrate with other systems. They now integrate with systems for reservations, control room system operations, and manage billing. A good example is a guest calling the front desk from the room phone and the call logging to the system automatically.
Cost Effective Hotel Phone Systems and the Guest Experience
The quality of a hotel phone system and how quickly staff respond to calls and requests has a direct impact on guest satisfaction. A positive experience can be as simple as a quick response to room service. The opposite is true with a missed or unanswered call. A good quality phone system is a must for a good guest experience.
Smart Cost Savings
VoIP phone systems cost less to make and receive calls. They also use less hardware and require less maintenance. Hotels get reliable systems, staff and customers get clear calls, and the calls cost less.
Installation Made Easy
Hotel owners usually dread long and disruptive installation procedures. However, modern systems, especially for smaller properties, install quicker than anticipated. Extensions can be set up room by room with the system remaining operational. Staff training is easily done in a few hours because of the simple, intuitive design of the interfaces.
Adapt to Growth
A great phone system is one that can adapt to the needs of a growing business. The addition of more extensions should not mean a complete system overhaul. Instead, the phone system should create flexible packages that adapt to the room count. A guesthouse with ten rooms and a full-fledged hotel with fifty rooms should be able to use the same core system, just with different extensions.
How to Choose Affordable Hotel Telephone Systems
Not all companies provide the same support after installation. When choosing your provider, look for a company that understands the operations of a hotel, not just a general office phone provider. Look for a company that provides local support, as quick fixes can prevent long communication gaps. Hubtech, located in Nairobi, has partnered with hotels to customize their systems to meet their needs.
What Systems Mistakenly Chosen by Hotels usually Have in Common
The cheaper options usually have high hidden costs. These are the systems most hotels end up with. The systems breakdown and need to be repaired frequently, and in most cases, the hotel fails to provide the needed training to the staff. This therefore explains the confusion that takes place during the busy hours. These mistakes, which seem minor, can be the cause of greater loss and frustration.
Conclusion
Communication systems are critical to the smooth operation of a hotel. The guests may not notice well-functioning systems, but the absence of a system that is failing does not go unnoticed. This translates to faster service and greater staff satisfaction. Hubtech provides Nairobi hotels with other solutions that do not strain the budget.
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