You can’t claim to have a serious business if you haven’t tried integrating your communication procedures with Voice over Internet Protocol (VoIP) phone systems. With its great features, VoIP can revolutionize the way communication happens in your business. But that doesn’t mean that VoIP is 100 percent foolproof. Like any other product, VoIP has issues. The following are the top VoIP problems you should know about.
Let’s Look at Top VOIP Problems You Should be Aware of
Poor Voice Quality
To function properly, VoIP relies on internet connection in your office. Thus the voice quality of VoIP is directly dependent on how good the internet connection is. With high-quality broadband, a call made through your VoIP system will be fast and of the highest sound quality. The trouble is that many businesses only realize they have poor sound quality after they have made the switch to VoIP. A few things determine the quality of sound on a VoIP phone system.
- A poor-quality router. If you rely on a regular router for your VoIP system, you are likely to end up with less than perfect sound quality. The problem with regular routers is that they aren’t configured to prioritize VoIP calls. That’s especially when another person in the office downloads or streams a file while someone else is making a call. The internet will slow down affecting the sound quality.
- Internet network with the wrong configuration. For VoIP to work properly, the internet network must be configured to give prioritize calls over the internet. To be on the safe side, you may want to choose two different internet connections, one for your data and the other for VoIP.
- Poor-quality internet connection. In a business with a poor-quality internet connection, VoIP is almost impossible. If you insist on using VoIP on such a connection, the result if a delayed, choppy, and jittery voice. The vendor isn’t to blame. Neither is the VoIP system. If your broadband isn’t great, there is no way your voice quality will be any good.
VoIP works through the internet. It is, therefore, prone to all kinds of threats and malicious ware. So, using VoIP may result in security issues for your business. You have to secure your data by taking certain measures. You may want to try some commonsense tricks.
- To prevent third parties from eavesdropping on your calls, you could use passwords and encryptions. With strong passwords and encryptions, you will be able to keep off malicious attackers and maintain the safety of your conversations and data.
- Firewalls and security layers. Ask your admin to put in place a firewall specifically for the VoIP system. The purpose of the firewall is to limit the kind of traffic that comes through. It should be configured to close sessions once you conclude calls. Also, firewalls can also identify unusual patterns and signs of attack.
- Stringent security measures for end-users. This should involve limited access and deploying strong passwords. Users should only be granted limited access to commensurate with their needs. This ensures the confidentiality and protection of data. You may also ask your staff to identify and flagging strange activities in the system.
No Provision for Emergency Calls
Tne issue with VoIP calls is that they aren’t connected to a physical telephone network. As such, it is not possible to offer the community of government-provided emergency services. In essence, it is not possible to make calls on numbers such as 911. This can be a major problem when using VoIP. Also, VoIP doesn’t give away a caller’s address. As such, it is not possible for emergency services to reach the location. That’s why you might be forced to provide inclusive VoIP services for your business.
Cannot Operate Without Power
VoIP cannot run without a dedicated internet connection. When the internet connection is lost, the phone line will be lost as well. Internet services are prone to a number of problems and glitches. Without the internet, it is difficult to make or receive calls leading possible loss of clients and revenue. Also, hardware such as routers requires electricity to operate. Without power, you basically cannot run a VoIP system. This can eat into your revenues.
Not Easy To Fax with VoIP
We live in the digital age, right? Even today, a number of businesses still rely on fax to send and receive data. However, fax machines don’t work in tandem with VoIP. That may prove to be a problem to businesses that still use fax.
Not that it is completely impossible to run fax machines on VoIP. To operate a fax machine, your VoIP system will require additional components. That’s why it is important to ascertain that a VoIP system of compatible with fax before acquiring it.
The issue discussed here are the top challenges you may face with a VoIP phone system. However, you may also have to grapple with having to handle a brand new system. Once you learn it, there should be no issue.
When it comes to VIOP phone systems, Hubtech is simply matchless! We offer a wide range of Analog, IP Telephony & PBX telephone systems to suit your needs. We deal with top brands — from Yeaster to Panasonic and many others — to ensure your communication isn’t compromised. Contact us today for a deal!