Warranty Terms and Conditions

Warranty Terms and Conditions

Welcome to Hubtech Limited (“Hubtech”) offers this limited warranty to the original purchaser (“You” or “Buyer”) of its ICT and networking products (“Products”) purchased through authorized channels in Kenya.

What’s Covered (Warranty Period and Coverage):

  • Warranty Period: Hubtech warrants your Product to be free from defects in parts, materials, or workmanship for twelve (12) months from the date of purchase.
  • Coverage: During this warranty period, Hubtech will repair or replace, at its sole discretion, any Product that fails to perform as specified in the accompanying operation manuals, technical specifications, or other provided documentation due to internal malfunctions.

What’s Not Covered (Warranty Exclusions):

This warranty does not cover:

  • Normal Wear and Tear: Consumables or parts with limited functionality due to everyday use.
  • Third-Party Software: Software installed on the device by someone other than Hubtech, even if brought to our Service Center.
  • Data Loss or Recovery: Loss of any software or data stored on the Product. HUbtech recommends regular backups.
  • Improper Use: Damage caused by incorrect installation, configuration, or inconsistent use not following Hubtech’s instructions.
  • External Factors: Damage caused by external events beyond Hubtech’s control, such as natural disasters, wars, or power surges.
  • Unauthorized Modifications: Tampering with or modifying the Product by anyone other than Hubtech authorized personnel.
  • Altered Products: Devices with serial numbers different from the original.
  • Customer Responsibility: Activities outlined in the operation manual that are your responsibility, such as routine maintenance.
  • Improper Materials: Defects arising from using parts or materials not approved by Hubtech.
  • User Error: Damage caused by misuse, negligence, or lack of knowledge on your part.
  • Software Conflicts: Malfunctions due to conflicts between software applications installed on the Product.

Warranty Transfer:

This warranty is non-transferable and applies only to the original purchaser. You cannot transfer this warranty to someone else who buys the Product from you.

Governing Law:

These Warranty Terms and Conditions are governed by the laws of Kenya. Any disputes arising from this warranty will be resolved in Kenyan courts.

Changes to Warranty:

Hubtech reserves the right to modify these Warranty Terms and Conditions at any time without prior notice.

Separate Agreements:  

These terms may be superseded by a separate written agreement between you and Hubtech with different warranty provisions.

How to Make a Warranty Claim:

For warranty service or further information, please contact Hubtech Technologies through:

  • Phone: +254 703 24 59 51
  • Email: sales@hubtech.co.ke

Important Note:

By purchasing and using Hubtech’s Products, you acknowledge and agree to these Warranty Terms and Conditions. Please retain your proof of purchase for warranty claim purposes. This document constitutes a binding agreement between you and Hubtech Technologies.

Additional Tips:

  • Review the included documentation: Familiarize yourself with the operation manuals and technical specifications to ensure proper use of your Dayari Product.
  • Back up your data regularly: Hubtech is not responsible for lost data.
  • Contact Hubtech for assistance: If you experience any issues with your Hubtech Product, contact us for troubleshooting and warranty service options.